IMPORTANT: This guide applies only to websites hosted on our Legacy (pre-2015) Flash-based system. Click here to view articles for our current platform.
If you are uploading images, you may receive an error that looks like this:
That error means that one of your files failed to be uploaded. During upload, the images are checked for dimensions and then resized to a few different sizes to be used in our sites. Sometimes an image doesn't complete the process for whatever reason and that message will pop up.
To resolve this issue, try the uploading smaller batches of files and see if it uploads successfully.
If not, more than likely your filename contains special characters, such as double-quotes (") or ampersands (&). These characters are generally reserved and interpreted by computer systems as there can be issues with cross-platform sharing of these files, in this case from Mac to Linux (our servers):
Cross platform limitations
Filenames can be problematic when sharing files between platforms and systems. For example; Mac allows certain symbols in filenames that Windows does not. For files on the web, spaces are replaced with %20 in URLs turning “A filename you can easily read.jpg” into “A%20filename%20you%20can%20easily%20read.jpg”. In general, try to stay away from spaces in filenames as well as the following characters:
\ / : * ? “ < > | [ ] & $
Try renaming the files without the quotes and see if that works. Use dashes instead of spaces, etc.