IMPORTANT: This guide applies only to websites hosted on our Legacy (pre-2015) Flash-based system. Click here to view articles for our current platform.
Uploads for music are restricted to .MP3 file format only, and must be under 10MBs in filesize (we don't recommend anything over 5MBs for the best viewing experience for your visitors). Even so, you may occasionally encounter difficulty uploading an MP3 as your site's music and the upload will fail.
Unfortunately, due to the nature of our upload process, some music files will simply be rejected due to variances in the file's encoding or file structure. We suggest you attempt the upload again, re-encode the MP3 and try again, or select an alternate music file to upload.
If all else fails, please submit a support ticket and we may be able to upload the file into your account manually.